Troubleshooting
For help on a particular topic, click on the link below that decribes your problem or question.
Installing and running your game:
In-game:
What are the minimum system requirements for my game?
Please choose your game from the list below to view minimum system requirements:
Putt-Putt Saves the Zoo
Freddi Fish: Kelp Seed Mystery
Pajama Sam: Don't Fear the Dark
SPY Fox in Dry Cereal
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How do I install my game?
Start Windows® 98/Me/2000/XP, and insert your CD-ROM game disc into your CD-ROM drive. If AutoPlay is enabled, the InstallShield® Wizard should appear, and you may follow the remainder of the on-screen instructions to finish your installation.
If AutoPlay is not enabled, or the installation process does not start automatically,double click on the My Computer icon, right-click on the CD-ROM icon and choose AutoPlay.
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How do I un-install my game?
Uninstalling a Humongous adventure game is simple. Click on the Start menu and go to Programs\Humongous\[Name of Game]\Uninstall. When prompted whether you want to completely remove the application and all of its components, click Yes. All game components and icons will be removed from your computer.
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I get an error message about a ".dll" file when I try to install my game
All Humongous titles released after 2007 require DirectX 9.0c to run. DirectX 9.0c has been provided on your CD for ease of install.
INSTALLING: To access this file on the CD, double-click on My Computer, then right-click on the CD drive that contains the game disk. Select Open. Open the DirectX folder, double-click on the dxsetup.exe file, and follow the on-screen prompts to conduct the install.
UPGRADING: If you already have DirectX 9.0c installed on your computer, make sure that you have the latest updates. You can easily upgrade to the latest version of DirectX 9.0c here.
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I'm seeing graphical errors, or my game doesn't run at all. Do I need to update my video card driver?
A common reason for software to fail is that the video card driver is not updated. This is one of the first things you should check for if you are having issues running the game. Most video card manufacturers release driver updates about every 90 days or so. These drivers fix bugs, add functionality to the cards and make games run better. You should always upgrade your video card drivers if you have a chance to do so.
To check your video card driver and upgrade if needed:
- Go to the Start menu, and select "Run..."
- Type in "dxdiag" and press Enter to find the DirectX diagnostic program.
- After the program is done loading, click on the Display tab and you'll find the name and manufacturer of your video card. You'll also find out how much video memory that video card has. You need to make sure that your video card has at least 32MB of video memory. If it does, then you probably just need to update the video card drivers.
- You can do a Google search for the name and manufacturer of your card and find links to said drivers.
Here are some links to the more common cards and chipsets:
Nvidia ATI Intel
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How do I pause a game?
Simply press the space bar to pause and un-pause.
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How do I save or load a game?
To save an adventure game, press "S" on the keyboard. A save screen will come up, and you can click on any of the boxes to save your game. You may also type in a title for your game. Hit Enter or click on the exit arrow to exit.
To load a saved game, press "L" on the keyboard. The load screen will appear, and you can click on the picture of the game you want to load.
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Can I skip cut scenes, animation, or dialogue?
In any of our adventure games, you can press the Esc key to skip a cut scene or animation. (Be careful, you might miss a valuable piece of information if it's your first time viewing it!)
To skip dialogue one line at a time, press the "." (period) key.
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Can I play the game in a window instead of viewing it full-screen?
You can in all our adventure games except Freddi Fish: Kelp Seed Mystery. Press the space bar to bring up the pause menu, click on the Options box, and check the box next to "Display in Window."
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